Web Help Desk Pro 9.2.2.1 for Mac

10/19/09 - Web-based help desk software solution.



This help desk software Pro edition of Web Help Desk for Mac OS X Server offers an industry leading web-based help desk software that empowers IT help desk technicians with iPhone web-app access, email-to-ticket conversion, trouble ticket email notifications, self-service knowledge base, track billable time & materials, LDAP & AD integration, and asset inventory management. Web Help Desk includes asset integration with any major asset discovery solution; including Apple Remote Desktop and Microsoft SCCM/SMS.

Help Desk Software Features:
Mac OS X Help Desk Software Solution Web-based Client UI - Zero Footprint iPhone web-app accessibility Customer Service Web Portal Incident & Problem Management Email-to-Ticket Conversion LDAP / Active Directory Synchronization Knowledge-base Management Two-Way E-Mail Correspondence Asset Management & Discovery Integration Customer Satisfaction Surveys Track Billable Time & Materials Service Level Agreement (SLA) Alerts Performance Reporting

Help Desk Software Integrations:
iPhone Web-app & Webkit browser support LDAP (Lightweight Directory) Microsoft Active Directory Email-to-Ticket Conversion SMTP, IMAP, POP3, Exchange Web Service API (EWS) VNC URL Protocol Tool Apple Remote Desktop Microsoft SCCM & SMS LANrev Casper Recon Any major Asset Discovery Tool What's new in this version:

MacsDesign Studio

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